Privacy notice

Web2Print Solutions is operated by Netbase JSC in Hanoi, Vietnam. We use the information in a project enquiry to assess the request and respond. Our current application origin is in the United States, and request traffic may pass through Cloudflare's global network. You can contact us to ask about your information or exercise applicable privacy rights.

Reviewed by CEO, Netbase JSC · Updated 16 Oct 2026

Who handles an enquiry

Web2Print Solutions is operated by Netbase JSC, a company headquartered in Hanoi, Vietnam. Netbase JSC is responsible for the project enquiries sent through this website. The legal notice identifies the operator. Use the contact page for questions about this notice or your information.

We welcome project enquiries from partners in different countries. Sending an enquiry can involve processing across borders; the location of our current infrastructure does not limit where a partner may be based.

Information we collect and why

The contact form asks for your name, reply email, company or organisation, an optional subject and a message. You may choose to include your role and technical context. The project brief form asks for the same core details, plus a small set of structured fields: which service your request is about (or that you are not sure yet), your situation (what you need, what runs your print ordering today and, optionally, which product types this covers), the brief itself, a timeline, an optional plain-language description of any files you expect to discuss, an optional preferred call window such as a weekday band and time zone, and your country. We use this information to understand the problem, assess whether our services fit and reply to you; the internal alert the project team receives contains these fields. The forms ask you to agree to this notice before sending and record the time and version of the notice associated with your enquiry. We also record the source page without its query parameters and a protected submission signature to recognise repeated submissions; a project brief that repeats the same email address, service and brief text within 24 hours is recognised as the same request rather than stored as an unrelated new one.

Please do not put customer personal data, live credentials, unredacted exports or artwork you are not authorised to share in a first message. The launch forms do not accept attachments. If a file is needed later, we will agree on a suitable exchange route and explain its handling before you send it.

We also process technical information needed to operate and protect the site. This includes IP addresses in web server and security logs, which help us deliver pages, limit abusive submissions and investigate errors. The visitor IP address is not stored as part of the project brief record.

Where information is handled

Our current application origin is on a Netbase VPS hosted by Contabo in the United States. Project enquiries are stored in the Web2Print application database there. Authorised Netbase personnel may review and respond to them from Vietnam. Cloudflare handles public DNS and the website's global edge connection, so request metadata may be processed through its network before it reaches the application.

When a new enquiry arrives, the application uses Amazon Simple Email Service in the United States (us-east-1) to send an internal alert to Netbase-controlled business inboxes used by the project team. The alert contains the details you entered in the form, including your name, reply email, company, subject, message and the source page; a project brief's alert additionally lists the structured fields described above (service, situation, timeline, any file description, preferred call window and country), the campaign source when one is present, and whether the submission repeats an earlier one, so that the team can read the request and reply to you directly. The form does not send an automatic acknowledgement or subscribe you to marketing messages.

Our providers and operating locations may change as the service develops. We will update this notice to describe material changes to how project enquiries are handled. If a future exchange needs production data or customer files, we will explain the relevant handling separately before asking you to send them.

Cookies and measurement

The site uses essential session and security cookies to operate the forms and remember your consent choice. A new consent choice can be remembered for up to 180 days; other essential cookies may expire sooner. You can remove cookies through your browser, although this may require you to make the choice again or affect form operation.

We use Cloudflare Web Analytics, a service provided by Cloudflare, to measure how pages load and which pages are visited. Because the site is served through Cloudflare's network, Cloudflare adds a small JavaScript beacon to each page. When a page loads in your browser, the beacon sends Cloudflare page-load and performance measurements, such as loading times and Core Web Vitals, together with the address of the page, the address of the referring page and the browser information that accompanies an ordinary web request.

According to Cloudflare's documentation, the beacon does not set or read cookies, local storage or other browser storage, and it is not used to fingerprint visitors or to follow them across other websites. Cloudflare receives the IP address with the beacon request as part of normal web traffic, discards it at the data centre that processes the measurement and does not store it with the measurements. We see only aggregated reports, such as page views and loading times per page. These reports do not identify you and are not linked to a project enquiry.

The beacon stores nothing on your device, so it runs whether or not you change your cookie choice. If you prefer not to send these measurements, a content blocker or disabling JavaScript for this site stops the beacon, and the pages remain readable. We do not use advertising tags or advertising identifiers. If we add another measurement or advertising service, we will update this notice and ask for any choice the law requires before enabling it.

How long information is kept

An open enquiry remains available while we assess or respond to it. After a case is marked resolved, we retain its enquiry record for no more than 180 days. Web access and error logs are kept for no more than 30 days. Encrypted backups of the Web2Print application are kept for no more than 35 days and may contain an enquiry until they expire. A legal obligation or an active dispute may require specific information to be preserved longer; we would limit its use during that period.

Copies of the internal new-enquiry alert in our business inboxes are kept no longer than the enquiry record itself and are deleted when you ask us to delete your enquiry. We do not use them as a separate archive of project briefs.

Your choices and requests

Use the contact page to ask what personal information we hold about your enquiry or to request access, correction, restriction or deletion. You can also withdraw your consent to our handling of your enquiry. Which rights apply, and any limits on a request, depend on the applicable law. We may need to verify that you are entitled to the information before we disclose or change it.

Where deletion applies, we remove information from active records and allow the limited-life backups to expire. You can ask how a particular request has been handled through the same contact route.